GUARANTEES AND RETURNS
Effective date: May 22nd, 2020
According to EU rules, the trader must repair, replace, reduce the price or refund goods that are damaged or do not meet the promised requirements.
If you have purchased a product or service online or outside a store (by phone, letter order or representative), you also have the right to withdraw the order within 14 days without reason or justification. This 14-day period does not apply to all purchases.
Train and plane tickets as well as concert tickets, hotel bookings, rental car reservations or catering services for a fixed date
Food or beverages which are delivered by regular delivery
Personalised goods such as tailor-made clothing
Sealed software, like DVDs
Digital online content, such as content for streaming or downloading goods acquired by a private individual
Urgent repairs and maintenance work
HOW CAN I HAVE MY PURCHASED GOODS REPAIRED, REPLACED OR REFUNDED?
A 2-year warranty period starts as soon as you receive your purchase. If your product stops working within these 2 years, the dealer will have to find a solution for you. In some EU countries they have the right to ask the manufacturer instead or even the dealer.
If your product breaks down within the first 6 months, it is assumed that the problem was already present when you received the product, unless the dealer can prove otherwise. Accordingly, they have the right to a free repair or replacement, if this is too costly, the right to a partial or full refund.
If your product breaks down after 6 months or later, you still have the right to free repair or replacement, or at least a partial or full refund, but you may have to prove that the problem existed when you bought the product.
The European Consumer Centre in your country can help you if you have problems with goods and products purchased in the EU.
FOR FURTHER INFORMATION CONTACT US
If you have any questions about guaranties and returns, please contact us:
By contacting us at: www.coronakills-uv.com/contact